Quality Standard – ISO 9001 aims to improve productivity and efficiency within a business. It focuses on customer
satisfaction, and is a standard that can be used for companies of all size and stature.
User friendly and easy to maintain, ISO 9001 offers businesses an opportunity to conform to the highest standards of quality, providing reassurance and inspiring confidence in your customers.
HSE Management System defines the principles by which we conduct our operations worldwide with regards to health, safety, and the environment.
The HSE Management System model comprises eight interrelated components:
These are continuously improved by conformance checks
Environmental Standard – This certification identifies environmental issues such as waste and pollution that a company produces, and aims to decrease them.
Increasingly businesses are recognising the importance of demonstrating an environmentally friendly approach to the production of good and services. With advantages including energy saving and recycling, ISO 14001 Certification enables companieas to decrease waste and pollution while reducing their environmental foot print.
Identifying environmental issues within your organisation, we implement ISO 14001 via procedures that reduce waste and energy consumption, resulting in cost savings.
Internationally recognised, ISO 14001 improves your company profile while enabling you to benefit from good environmental management procedures.
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Customer dissatisfaction can damage your business. According to recent research, an average of 25 out of 26 unhappy anonymous customers will subsequently drive away 1,560 of their friends from your business. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers.
Complaint management is challenging as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and if the customer is happy with the solution offered. A new release of ISO 10002 for Quality Management: Customer Satisfaction - Guideline for Complaint Handling in Organisations is an excellent customer service certificate and acts as a ‘true-to-life’ manual designed expressly for this purpose.
"A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected." Definition from ISO 10002. ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors.